Terms of Service
Effective Date: June 2, 2026
Welcome to Rumbo Customer Experience Studio ("Rumbo", "we", "our", or "us"). By accessing or using this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.
1. Our Services
Rumbo provides business consulting services designed to help organizations strengthen their customer experience and customer support operations. Our services may include:
Customer Experience Consulting
Process and workflow design
Customer journey reviews
High-touch managed customer support
The information provided on this website is for general informational purposes only and does not establish a client relationship until both parties agree to a formal engagement.
2. Discovery Calls
Complimentary discovery calls are offered to understand your business, discuss your goals, and determine whether our services are a good fit.
Discovery calls are exploratory in nature and are not considered consulting services.
3. Client Engagement
Every engagement is customized to the client's needs.
The scope of work, deliverables, timelines, pricing, and payment terms will be outlined in a separate proposal, service agreement, or invoice before work begins.
4. Payments
Payment terms will be communicated before the start of each engagement.
Invoices are payable according to the agreed terms. We reserve the right to pause work on projects with outstanding balances.
5. Rescheduling
Scheduled consulting sessions may be rescheduled with at least 24 hours' notice.
Sessions cancelled with less than 24 hours' notice may be subjected to a $50 no show fee.
6. Client Responsibilities
Clients agree to provide accurate information, timely feedback, and access to the people or materials required to complete the engagement.
Project timelines may be adjusted if required information or approvals are delayed.
7. Intellectual Property
Unless otherwise agreed in writing, all materials created by Rumbo including frameworks, templates, guides, documentation, presentations, training materials, and process designs remain the intellectual property of Rumbo.
Clients may use these materials internally within their organization but may not reproduce, distribute, or sell them without written permission.
8. Confidentiality
We understand that our clients share sensitive business information.
Information disclosed during consulting engagements will be treated as confidential and will not be shared with third parties unless required by law or authorized by the client.
9. No Guarantee of Results
Our recommendations are based on professional experience and proven operational practices.
While we aim to help businesses improve their customer experience and operations, we cannot guarantee specific business outcomes, financial results, customer growth, or operational performance, as these depend on many factors outside our control.
10. Limitation of Liability
To the fullest extent permitted by law, Rumbo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Our total liability shall not exceed the amount paid by the client for the services giving rise to the claim.
11. Website Use
You agree not to:
Use this website for any unlawful purpose.
Attempt to interfere with the operation or security of the website.
Copy, reproduce, or distribute website content without written permission.
12. Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those websites.
13. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on this page with an updated effective date.
14. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
15. Contact Us
If you have any questions about these Terms of Service, please contact us.
Rumbo Customer Experience Studio
Email: hello@rumboplus.ca
Website: www.rumboplus.ca